Refund policy

At getearvoice.com, we stand by our products 110%, which is why we offer a 1-year warranty on all orders at absolutely no cost. On top of that, if you wish to return your hearing aids or receive a refund, you can do so for up to 120 days after purchase, no questions asked!

PART 1: RETURN POLICY

Section 1 – Applicability

This Return Policy applies to all customers in the countries, states, and regions where we deliver our products. All products purchased from the EarVoice website are eligible for return under certain conditions. If you receive a damaged product, you may also return it under specific conditions. Please make sure you understand our return policy and ensure all criteria are met before sending any items back.

Section 2 – Time Limit

Purchases made on our website may be returned for a refund or exchange within 120 days from the date of delivery. After 120 days from delivery, we will be unable to offer any refunds or exchanges. No exceptions will be made.

Section 3 – How to Initiate a Return

To initiate a return, the following conditions must be met:

Contact Customer Support: Email us at admin@getearvoice.com to start the return procedure.
Proof of Purchase: The item must have been bought directly from our website, and we will require your order number as proof.
Condition of Item: The product must be complete with all accessories, in the same condition you received it, and in its original packaging without any damage.
Return Timeline: The return request must be initiated within 120 days of receiving the product.
Return Shipping: Return the product to the address specified by our customer support. Do not send it to the address listed on the product packaging.
- Buyers are responsible for shipping costs and handling charges.
- Please use a trackable delivery service that insures the value of the goods and package the product securely.
- Once your returned product is received and inspected, we will email you to confirm receipt and notify you whether your refund or exchange has been approved.

Section 4 – Damages and Issues

Please inspect your order upon reception and contact admin@getearvoice.com immediately if the item is defective, damaged, or incorrect.

We may request photographic evidence for verification.
After verification, we will ship a replacement within 3–5 business days.

PART 2: WARRANTY POLICY

Our devices come with a 12-month warranty.

Defective or Broken Items: If your product does not function correctly or is broken upon arrival, we will send a replacement 100% free.
Coverage Limits: This warranty covers a maximum of 3 replacements within one year from the delivery date.
Exclusions: The warranty does not cover physical damage resulting from misuse or accidents.
Store Credit Option: After two replacements, you may choose to receive store credit instead.
Fast-Track Claims: The fastest way to claim a replacement is by messaging us on our Facebook page: https://www.facebook.com/earvoice (please ensure this link matches your live Facebook page handle).
Support: For any warranty questions, contact admin@getearvoice.com.

PART 3: REFUND POLICY

Section 1 – Overview

This Refund Policy informs our customers about how refunds work for products purchased from EarVoice™.

Section 2 – Conditions of Refund

Refunds are only available for products purchased directly from the EarVoice website under the following conditions:

Product Never Arrived: If you have not received your product 120 days after order placement, you will receive a full refund.
Refund Instead of Replacement: You may request a refund instead of a product replacement or store credit.
Cancellation Within 12 Hours: Refunds requested within the first 12 hours of placing the order will be processed within 3–5 business days.
Refund After Return: If you initiate a return within 120 days of receiving the product and request a full refund, you will receive 100% of the product cost.
Received Damaged Item: Full refunds are available if the product was received damaged.
During Warranty Period: If a product defect occurs within 12 months, refunds are possible only if we are unable to repair or replace the product.

Section 3 – Refund Process

Once your refund request is received and approved, please allow 3–5 business days for processing. Refunds will automatically be credited to your original method of payment.